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Shipping Policy
You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipments destination. Our shipping charges are determined by the total weight of your order, excluding applicable sales tax. Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.
Frequently Asked Questions
How long does it take for my order to ship?
Most orders received are processed within 24 hours of the time they were placed but we ask that you please allow two business days for order processing.
Where do I go to track my package the post office website does not appear to be working for me?
To ensure that our pricing is competitive we sometimes ship using a third party carrier called OSM worldwide. If you are having trouble tracking a package through the post office website please use the following link to track your package. http://www.osmworldwide.com/track/default.aspx If you are still having trouble please call customer service at 1 (888) 453-3058 available Monday-Friday 9:00-5:00 CST or e-mail us 24/7 at customerservice@pensnmore.com .
Do you ship to Alaska, Hawaii, Puerto Rico, and other non-contiguous U.S. Territories?
Yes, we ship to to Alaska, Hawaii, Puerto Rico, and other non-contiguous U.S. Territories. Additional handling charges will be applied when shipped to these locations.
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